transportation

Veterans and Families
Transportation Call Center

Funded by the U.S. Department of Transportation, Soldier On, in partnership with the Berkshire Regional Transportation Authority (BRTA) operates a Veterans and Families Transportation Call Center

  • Our fully-staffed Call Center features easy to access transportation assistance with toll-free number (413) 418-4300 serving veteran families whenever and wherever they are.

  • 21,500 rides are provided annually by 15 veteran drivers, for medical and dental appointments, employment, education, shopping, and support services in the community.

  • The Call Center is staffed by 4 veterans, Monday–Friday 8:00am–5:00pm

  • Calls are answered by a live person and monitored during off hours as well. Participants or their Case Managers can call any time to schedule trips.

Public transit bus with green and white design, displaying route 14 East & Merrill, parked on the street with trees and parked cars nearby.
Two men are sitting in a car, having a discussion. The man on the right is gesturing with his hand while the driver is looking at him. The car's dashboard displays a GPS navigation screen, and the outside scenery includes a street with cars and greenery.
White van and two white shuttle buses parked in a lot near trees.
A person being assisted into a bus using a wheelchair lift, while a healthcare worker helps, in a parking lot with trees and other parked cars in the background.
Public transit bus with green and white design, displaying route 14 East & Merrill, parked on the street with trees and parked cars nearby.
Two men are sitting in a car, having a discussion. The man on the right is gesturing with his hand while the driver is looking at him. The car's dashboard displays a GPS navigation screen, and the outside scenery includes a street with cars and greenery.
White van and two white shuttle buses parked in a lot near trees.
A person being assisted into a bus using a wheelchair lift, while a healthcare worker helps, in a parking lot with trees and other parked cars in the background.

Contact the Call Center at (413) 418-4300 or toll free at (855) 483-8743. 

Please note that transportation options may vary and may not be applicable to all. Medical appointments and emergencies take top priority. Soldier On options are free; Amtrack, Peter Pan, and the BRTA are fare based. Call Center staff will discuss suitable options for unique transportation needs with veterans or family members.